What is the check-in and check-out policy at Queens Hotel Cheltenham?
Check-in is at 15:00 and check-out is by 11:00.
Queens Hotel Cheltenham, Cheltenham
Key details
About the Hotel
The Promenade, Cheltenham, GL50 1NN,
- Close to the Imperial Gardens
Great
8.4
8.9
4.4
4.3
Nestled only 5 minutes' stroll from The Promenade, the chic 4-star Queens Hotel Cheltenham welcomes guests with spa therapy and a shared lounge. The modern hotel is in a fashionable area, 4.9 km from such natural sights as the 3-hectare Hatherley Park.
Location
This Cheltenham hotel has a central location not far from Pittville Park, while shopping venues like John Lewis & Partners Cheltenham Store are just 12 minutes' stroll away. Sports fans can also visit the outdoor Sandford Parks Lido Swimming Pool, only 1.2 km from the elegant Queens Cheltenham, and take their families to the indoor Play Farm Playground, which is merely 0.9 km away.
Guests might as well enjoy proximity to Imperial Gardens, situated a mere 100 metres away. Along with other cultural attractions Holst Birthplace Museum is nestled in proximity to the accommodation.
Cheltenham Spa railway station is nearly a 15-minute walk away, while Gloucestershire airport is 5 km from Queens Hotel Cheltenham.
Rooms
Each of the 84 rooms is furnished with sound-proof windows, featuring a trouser press and air conditioning. They are appointed with a writing desk, and also feature a minibar, tea and coffee making facilities. A walk-in shower and a separate toilet, along with a hairdryer and bath sheets, are included in the private bathrooms.
Eat & Drink
Guests can relax at the on-site lounge bar. It also features a lounge for guests' comfort. Brasserie Blanc, situated just near the Queens Cheltenham, is a perfect place to enjoy French cuisine.
Leisure & Business
There is a gym with a wide range of sports.
“Overlooking Imperial Square, this Grade II listed building provides a luxury experience in the heart of Cheltenham. Its commitment to sustainability, evidenced by the Green Tourism Gold Award and locally sourced cuisine, enhances its appeal. The dog-friendly policies and spacious rooms also make it a practical choice.”
Select your room type
Queens Hotel Cheltenham offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Queen Room2 persons260 sq. feet1 King-size bedAir conditioningHeatingroom details- Superior Double Room2 persons280 sq. feet1 King-size bedAir conditioningHeatingroom details
- Junior Suite2 persons410 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
Queens Hotel Cheltenham offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Hiking
- Cycling
Guest Parking
- Private parking is possible on site at GBP 15 per day.
Services
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Board games
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Garden area
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
Room decor
- Carpeted floor
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Dining Onsite
Victoria's at Queens Hotel Cheltenham presents an authentic taste of British cuisine, featuring locally sourced ingredients and summer-inspired dishes. From leisurely breakfasts to elegant high teas, every dining moment promises warmth and taste in a stylish setting that beckons both relaxation and indulgence.
Location
The Promenade, Cheltenham, GL50 1NN,
Map view
City landmarks
Gallery
The Wilson
2300 ft
Park
Pittville Park
1.1 mi
Museum
Holst Birthplace Museum
3900 ft
Landmark
Cheltenham Minster
2000 ft
Landmark
Pittville Pump Room
1.4 mi
Spa Centre
The Cheltenham Spa
3100 ft
Church
Cheltenham Minster St. Mary's
2100 ft
Shopping Area
John Lewis & Partners Cheltenham
2300 ft
Mall
The Brewery Quarter
2600 ft
Amusement Park
The Play Farm
3100 ft
Landmark
Sandford Parks Lido
4200 ft
Landmark
Sandford Park
2800 ft
Stadium
The Abbey Business Stadium
1.1 mi
Landmark
Brennen & Brown
5100 ft
Nearby
Montpellier Walk
Montpellier District
800 ft
Imperial Gardens Imperial Square
Gustav Holst Statue
400 ft
Event hall
Cheltenham Town Hall
1000 ft
Unnamed Road
The Minotaur and the Hare
1600 ft
Fountain
The Neptune Fountain
1600 ft
Park
Montpellier Gardens
1000 ft
Mall
Wishing Fish Clock
1600 ft
Lansdown Road Maxima Forum
World War I Museum
1800 ft
Park
Imperial Gardens
1000 ft
Shopping Area
Regent Arcade Shopping Centre
1700 ft
Gallery
Park Gallery
300 ft
The Promenade
1600 ft
Church
Cambray Baptist Church
1800 ft
Gallery
The Gardens Gallery
800 ft
Montpellier Gardens
Statue of King William IV
800 ft
Night club
MooMoo Clubrooms
1000 ft
Restaurants
Brasserie Blanc
200 ft
Promenade The Queen's Hotel
Victoria's
100 ft
The Promenade
Circus Bar
300 ft
5 Queens Circus
Door 4
600 ft
4 Montpellier Walk
Gallimore's Montpellier
600 ft
22 The Courtyard
Imperial Garden Bar
600 ft
Town Hall Imperial Square
All Bar One Cheltenham
800 ft
18 Montpellier Walk
Explore Cheltenham
Explore Cheltenham
Montpellier District
3 minutes' walk
Historic area with stunning Regency architecture, boutique shops, and vibrant café culture.
The Wilson
9 minutes' walk
Art gallery and museum showcasing local art, history exhibits, and unique collections.
Pittville Pump Room
25 minutes' walk
Georgian pump room famous for its spa waters, offering guided tours and events amidst beautiful gardens.
Holst Birthplace Museum
15 minutes' walk
Museum dedicated to composer Gustav Holst, featuring interactive exhibits and original artifacts.
Discover the local attractions near Queens Hotel Cheltenham
Wander through notable attractions near Queens Hotel Cheltenham that offer unique experiences and insights into the local culture.
Great for leisurely walks amidst beautiful landscaping: Imperial Gardens
Ideal for quick visits to see a delightful timepiece: Wishing Fish Clock
Well suited for art and history enthusiasts: The Wilson
Perfect for discovering the life of the composer Gustav Holst: Holst Birthplace Museum
Best for exploring charming shops and cafes: Montpellier District
Sandford Parks Lido
16 minutes' walk
Outdoor swimming pool and sunbathing area, perfect for relaxation during warmer months.
Walks With Hawks
10 minutes' drive
Thrilling bird of prey experiences for enthusiasts, featuring falconry and hawk walks.
The Play Farm
12 minutes' walk
Family-friendly indoor play area offering activities and games for children of all ages.
Brasserie Blanc
1 minute' walk
French brasserie with a relaxed atmosphere, known for its seasonal dishes and terrace seating.
Victoria's
1 minute' walk
Stylish restaurant serving British cuisine with local ingredients; popular for brunch and afternoon tea.
Door 4
2 minutes' walk
Charming eatery featuring global flavors, set in a contemporary decor with an inviting ambiance.
Discover dining options near Queens Hotel Cheltenham
Enjoy dining options near Queens Hotel Cheltenham that cater to various tastes and occasions.
Ideal for stylish dining experiences: No. 131
Suited for relaxed gatherings with drinks: Circus Bar
Great for casual dining and comfort food: Crazy Eights
Perfect for a relaxed meal with local flair: Door 4
Well suited for fans of Italian cuisine: Ask Italian
Cheltenham Town Hall
4 minutes' walk
Venue hosting live music, comedy shows, and community events in an elegant setting.
The Minotaur and the Hare
10 minutes' walk
Unique bar and restaurant known for craft cocktails and lively atmosphere; features local DJ nights.
Getting around
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See our exclusive rates!
Property information and rules
Check-in
from 15:00-23:59
Check-out
from 07:00-11:00
Guest Parking
Private parking is possible on site at GBP 15 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of GBP 15.50 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Czech, Hungarian, Romanian, Polish, Turkish, Arabic, Lithuanian
Number of floors:
4
Number of rooms:
84
Former name
Mercure Queens
Reviews and Ratings
Feedback about Queens Hotel Cheltenham from previous guests about their experience.
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Pros
Delicious breakfast
Pleasant dining room
Comfortable bed
Friendly staff
Cons
Loud music
Guest reviewsbased on 6 reviews
Joshua from United Kingdom
Couple
Deluxe King Room
3 nights in November 2025
|
Reviewed: January 26, 2026
9.2/10
a romantic getaway
grand room thoughtful staff modern luxury
The hotel gave me an upgrade, and the room felt grand , fitting for a special occasion. the restaurant staff thoughtfully reserved a spot for us in the dining room. i appreciated that, it. the room's shower was divine, the touch button added a modern luxury.
i noticed there were no prices displayed at the bar , leading to an unexpected cost for our drinks. this lack of transparency was a bit unsettling.
Location
9/10
The hotel sits close to restaurants. it is centrally located near the main bus station, providing convenient transport options for travelers. it is near a beautiful park.
Rooms
9/10
Our beautiful king room provided ample space and comfort. the cleanliness was noticeable. the room had all the necessary amenities to meet our needs.
Facilities
9/10
the hotel has good access for gps navigation, which simplified our arrival. the rooms were READY , when we arrived. there were very good parking opportunities at the hotel.
Service
10/10
the staff in the restaurant was attentive ,and made our dinners very pleasant. the reservations manager was helpful. the staff was patient and helpful at all times.
Dining
9/10
the breakfast was delicious and offered a full english option. the breakfasts included a continental buffet , with a wide selection of choices. the hotel restaurant provided good meals.
0 Helpful
|
Taylor from United Kingdom
Couple
Deluxe King Room
3 nights in November 2025
|
Reviewed: January 24, 2026
6/10
room request delayed refund
i found a couple of things frustrating. initially, they mixed up my room request, and it took some time to sort out. these issues somewhat soured my stay.
0 Helpful
harper from canada
Business traveller
deluxe king room
3 nights in November 2025
|
Reviewed: January 09, 2026
9.0/10
central gem
clean room excellent service well kept facilities
i found the room to be quite clean on arrival. the staff provided excellent service throughout my stay. the facilities were also well kept.
i noticed some minor wear in the hallway carpeting, it needs a bit of attention.
Service
9/10
the reception desk was consistently staffed and helpful. i saw prompt responses to requests for extra towels and information. the staff seemed knowledgeable about local attractions and transportation options.
Dining
8/10
breakfast had a wide array of options, including a continental selection and hot dishes. the dining area included tables that were cleaned promptly after use. i saw that special dietary needs seemed well-catered.
Facilities
9/10
the hotel has a well-equipped fitness center with treadmills and free weights. i noticed the business center provided computers and printers for guest use. the elevator service was reliable, it served all floors.
Location
10/10
the hotel is near the main bus station and numerous restaurants. the hotel provides easy access to nearby shops and cultural venues. i found that many attractions were within walking distance.
0 Helpful
|
Victoria from United Kingdom
Couple
Superior Double Room
4 nights in November 2025
|
Reviewed: January 06, 2026
6/10
helpful staff nearby dining missing drawers tiled floor
the staff was helpful, and i was promptly directed to several nearby dining establishments.
i found the lack of drawers in the room inconvenient (there was no place to put my clothing) and coat hangers required a special request. the absence of slippers also.
0 Helpful
Joseph from Canada
Couple
Deluxe King Room
3 nights in November 2025
|
Reviewed: December 18, 2025
8.5/10
central location benefits
comfortable bed soft drinks fresh milk
the room included a superking size bed, very comfortable! complementary soft drinks were available in the mini-fridge. i appreciated the fresh milk provided for hot drinks, a nice touch. the bar area seemed quite inviting.
i found the temperature throughout the hotel, including my room and the restaurant, to be too hot. it. and sleeping was really difficult because of the constant drone of passing vehicles outside.
Service
9/10
The staff were friendly. I found a particularly helpful student from malaysia working on the terrace one saturday afternoon! the breakfast service was efficient.
Facilities
8/10
the hotel offered convenient access to the town center and a nearby park! i found good parking facilities were available, though there was a charge of £15.00. this made exploring the area straightforward.
0 Helpful
|
Daphne from Greece
Single
Superior Double Room
4 nights in June 2026
|
Reviewed: August 26, 2025
9/10
coffee machine clean place double glazing
The room included a coffee machine. Housekeeping kept the place clean . The double glazing ensured my room was quiet despite the busy location.
Storage space in the room was limited. I needed to keep some luggage in suitcases.
0 Helpful
Show more reviews
FAQs
About Queens Hotel Cheltenham
How close is Queens Hotel Cheltenham to Cheltenham Racecourse?
The hotel is located 3 km from Cheltenham Racecourse.
What dining options are available at Queens Hotel Cheltenham?
The hotel features an on-site restaurant, Victoria's, serving modern British cuisine, and a Gold Cup Bar offering drinks and snacks.
Is there parking available at Queens Hotel Cheltenham?
Private parking is available on-site for a fee of 15 GBP per day.
What room amenities can guests expect at Queens Hotel Cheltenham?
Rooms include amenities like a minibar with complimentary soft drinks, air conditioning, a flat-screen TV, and tea and coffee-making facilities.
What recreational facilities does Queens Hotel Cheltenham offer?
Guests have free access to the Cheltenham Ladies College Sports Centre, which includes a swimming pool and gym.
How far is Queens Hotel Cheltenham from Gloucestershire airport?
The hotel is approximately 10 km from Gloucestershire Airport, which is about a 10-minute drive.
Is Wi-Fi available at Queens Hotel Cheltenham?
Free Wi-Fi is available in all rooms and common areas of the hotel.
What alcohol options are served at Queens Hotel Cheltenham?
The Gold Cup Bar features a selection of drinks, including a variety of gins and locally sourced wines.
Are there any attractions nearby Queens Hotel Cheltenham?
Nearby attractions include the Imperial Gardens and the Wilson art gallery, both within 1 km from the hotel.
What is the cancellation policy at Queens Hotel Cheltenham?
The cancellation policy allows changes up to 14:00 one day prior to arrival.
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